Frequently Asked Questions

GENERAL

Why book with Unikgo?
Because at Unikgo you will find unique many experiences that are not available on other websites, and you will have the opportunity of choosing an experience that is in your comfort zone. Some of these experiences may be with commercial tour providers and others may be with small independent operating company or person who generally are not as likely to be found online. Whether it is an experience via a larger commercial provider or with an independent operating company we have personally performed the experience in order to guarantee you that it is a unique experience and worth your time.

Are the experiences found on Unikgo safe?
Unikgo is not responsible for accidents during the activities or transportation to the activity, although every experience found on Unikgo has been personally vetted by our agents. In other words we performed the experience ourselves and found it to be safe, and to comply with our standards of quality and service. At Unikgo we have investigated each company to make sure that you are performing an activity with an operating company or person who is very professional, experienced and focused on your personal safety.

REGISTER

Why should I register with Unikgo?
By registering with Unikgo we can keep track of your preferences, you can make reservations, and you can easily recommend experiences with friends and family, as well as stay updated with any future events or experiences that may be of interest to you. For example. If you are an avid snorkeler and want to swim with the sailfish by registering we can let you know via email that the sailfishn are here and you need to hop on a plane to experience it.

How do I register?
There are two different options: if you have a Facebook account you can access Unikgo by signing in, or you can fill out the registration form. Your account will be verified via an email address in order to avoid any fraud or spam.

How do I access my user profile?
Once you have logged into your account, click on your user name that is found on the upper right hand of the website.

How can I change my password, email, address, etc?
Inside your users profile click on “Edit Information” that is found on the upper right hand side. Make any changes that you feel are necessary and click on Save changes.

What happens if I can not remember by password?
Just click on Unikgo.com and click on “Forget your password?” and follow the instructions to reset your password.

RESERVATIONS

How do I pay on Unikgo?
To make a reservation for one of our experiences you should provide your credit card including, type of credit card, name of cardholder, credit card number including the 3 digit code on the back of the credit card, and the expiration date of the credit card. At Unikgo we do not charge your credit card until the operating company has confirmed that there is availability (what he should provide within 48 hours). Once the operating company has confirmed availability, the charge to the credit card will be made and you will receive an email confirming your reservation.

If I don’t want to pay with a credit card what other options do I have for payment?
You can book by paying via a bank wire transfer. Send us the copy of the wire transfer receipt and the reservation number within 24 hours to resrevations@unikgo.com. If we do not receive a copy of the wire transfer receipt within 24 hours we can not guarantee the availability of your experience.

How will the charge appear in my account statement?
In your bank account the charge will appear within 36 hours, the charge will appear as AVENTURAS UNICAS S.A. DE C.V. The charge will be made for the total charge of the adventure you booked.

Why did the operating company not accept my request for a reservation?
An operating company may reject the reservation for a couple of reasons: there are no more available spaces available for a requested adventure, the adventure you have requested might not be available for a particular date, or the weather for the requested day may be bad and can affect the ability to perform the activity, or the activity may be closed due to maintenance etc.

How early should I show up before my pick up time for my adventure?
For most activities we recommend showing up in the indicated meeting area 45 minutes before the pick up time. If the activity requires that the client show up more than 45 minutes before the meeting time indicated this will be indicated on the reservation receipt.

What do I need to provide the operating company with at the time of pick up or of the activity?
You should show your reservation receipt as well as some sort of ID such as a drivers license etc. In case the person who made the reservation is not the person who will perform the activity it will be necessary to show an ID as well as the confirmation number.

CANCELLATIONS AND REFUNDS

How can I cancel an activity?
Cancellations can only be made by the individual who made the reservation and by getting in touch with the Unikgo at reservations@unikgo.com. You will need to provide the confirmation number of the reservation and a reason for the cancellation from the account with which you made the reservation. At Unikgo.com we do not accept cancellations from third parties, travel agencies, or hotel concierges. This is done to protect the client from someone trying to intentionally cancel your reservation in order to resell you something else.

How much time do I have before I can cancel an activity and get a full refund?
If a client requests a cancellation 8 or more days prior to the booked activity he or she is entitled to a full refund with a cost of 10%.

If a client requests a cancellation between 7 to 4 days prior to the date of the booked activity or adventure then he or she will be entitled to a 50% refund.

If the client requests a cancellation with 3 days or less from the date of the booked activity or adventure then he or she will not be entitled to any refund.

What happens if I do not show up on time at the indicated meeting place for the booked activity?
If the client does not show up at the indicated meeting location, the decision is up to the operating company to reschedule the activity or adventure for another date however, the payment for the reservation is not refundable. Unikgo is not responsible for the rescheduling of the booked activity. It is the responsibility of the client to get in touch with the operating company in order to reschedule.

Can I reschedule the date of the booked activity?
As long as our customer service receives the request 8 days prior to the booked service there will be no penalty but the rescheduling will be subject to availability on behalf of the operating company.

What happens if the activity or adventure is cancelled due to weather?
If the booked activity is cancelled because of weather related issues the client can reschedule, if it is impossible for the client to reschedule in that moment, then we will keep the money and save it for the client during a year for rescheduling the same or different activity. In this case the money is non refundable and is valid to be used during one year after the activity was cancelled.

What happens if the activity or adventure is cancelled due to other factors?
If the booked activity is cancelled due to factors that were outside of the client or the operating company control, the operating company or the client can reschedule, if it is not possible to reschedule the client will receive a refund minus a 5% fee due to administration fees.

What happens if the operating company does not show up or cancels the activity?
If the operating company does not show up or the activity is cancelled by the operating company, the client will receive a 100% refund of his or her reservation.

How do I make a formal complaint about an operating company or about a client?
Formal complaints regarding either clients or operating companies should be sent in writing specifying the reservation number. Unikgo is not obligated to resolve these type of issues but will do its best to find a solution.

OPERATING COMPANIES

Can I offer my activity or adventure to Unikgo to promote?
Of course, start receiving online reservations for your activities right away. If you would like more information get in touch with us immediately at promoters@unikgo.com.

How much does it cost for Unikgo to promote my activity?
There is no activation cost or monthly cost. Unikgo takes a percentage of each reservation made via our website. This commission is agreed upon prior to uploading the operating company´s page by signing a contract between with Unikgo.

What happens if the client does not show at the indicated meeting place?
If the client shows up late to the indicated meeting place or does not show at all, it is the decision of the operating company if he wants to reschedule the activity for a later date. Either way payment for the service or adventure will still be rendered.

When do operating companies receive payment for services rendered to clients?
After the service was rendered by the operating company to the client Unikgo will send a weekly list of the rendered services. After receiving the list the operating company can send the invoice to Unikgo. Once the invoice is received Unikgo will pay to the operating company.

How do I receive my payment?
Payments to the operating company will be via check, wire transfer or bank deposit.

Where do I turn in my invoice to receive payment?
The invoices will be via email at accounting@unikgo.com.